Privacy Policy

How we use and share information

Personal information may be used to operate and administer your account, provide requested services, process transactions and respond to support enquiries. It may also be used to confirm that account information is accurate, understand how the site is used, improve services and communicate with you about your account.

Common purposes include

• Creating, maintaining and securing your player account.
• Checking identity, age, location and account ownership where verification is required.
• Carrying out anti-fraud, security, risk and responsible gambling checks.
• Processing deposits, withdrawals and other account transactions through suitable payment arrangements.
• Providing customer support, investigating questions and resolving complaints or technical issues.
• Monitoring the site for misuse, suspicious activity, unauthorised access and attempts to breach its rules.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to the service.
• Maintaining, testing and improving the site, its security, its features and the player experience.
• Sending service messages, including account, security, transaction and operational communications.
• Sending marketing messages where permitted and where you have provided consent or another lawful basis applies.

Information may be combined from different interactions with the site where this helps maintain an accurate account record, prevent fraud, provide support or meet an obligation. Automated tools may be used for security, identity, transaction or risk checks. Where appropriate, additional review or information may be requested before an account action is completed.

Sharing information

Information may be shared with service providers that help operate the site. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, security, customer support, communications, analytics or other necessary business functions. They should only handle information for relevant services and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the site or other people; investigate suspected fraud or unlawful activity; enforce site terms; respond to a valid legal request; or meet an applicable legal or regulatory obligation. Information may be transferred or accessed in another country when a service provider or technical system is located there. Appropriate safeguards are used where required.

Security of information

Reasonable technical, administrative and organisational measures are used to help protect personal information against loss, misuse, unauthorised access, alteration and disclosure. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect that an account or device has been accessed without permission.

Your privacy rights and data requests

Depending on the circumstances and applicable requirements, players may have rights relating to the personal information held about them. These rights can be subject to identity checks, legal exceptions, technical limitations or obligations to keep certain records. A request does not normally affect processing that is necessary to provide an account service, protect security or comply with an obligation.

How to exercise your rights

To request access to your personal information, correction of inaccurate or incomplete information, deletion of your data, or withdrawal of consent to marketing, contact support@freespincasino.wtf. Please explain your request clearly and include enough information for the relevant account to be identified. You may be asked to confirm your identity before information is provided or an account change is made.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be removed where there is no continuing reason for it to be kept.
• Marketing consent: withdraw consent or ask to stop receiving promotional communications. Service and security messages may still be sent when they are necessary for your account.
• Privacy questions: ask how your information is used, shared, protected or handled when you use the site.

Where you withdraw consent, the change will apply to future marketing use based on that consent. It will not necessarily undo processing that occurred before consent was withdrawn, or processing that relies on another permitted reason. Marketing messages may also include an unsubscribe option where available.

Account closure and retention

Closing an account does not always result in the immediate deletion of every record. Some information may be retained for a period required by law, or where it is needed to resolve disputes, prevent fraud, protect security, enforce site terms or maintain accurate financial and transaction records. Records that must be kept are retained only for as long as reasonably necessary for the relevant purpose and are protected during that time.

If information is no longer required, it may be securely deleted, anonymised or otherwise handled so it can no longer reasonably identify you. If a deletion request cannot be fully completed because a record must be retained, the information will continue to be protected and used only for the permitted purpose.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the site, technology, services or privacy requirements. The updated version will be made available on the site. Players should review this page occasionally, particularly before providing new information or using a new feature. Continued use of the site after an update may indicate acceptance of the revised policy where acceptance is required.