Responsible Gaming

Free Spin Casino supports a balanced approach to gambling. Gambling should be an enjoyable leisure activity, not a way to make money, solve financial problems or manage difficult emotions. This page explains practical ways to stay in control, understand the risks and seek help if gambling is becoming difficult to manage.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that outcomes are uncertain, and past results do not predict future results. A win does not mean that another win is more likely, while a loss does not mean that a win is due. Treat any money used for gambling as a leisure expense that may be lost.

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Before you play, decide how much time and money you are comfortable spending. Use only money set aside for entertainment after essential expenses have been covered. Do not use rent, bills, loan repayments, savings, credit intended for important costs or money needed by your family. A clear plan can make it easier to stop when you reach your personal limit.

Practical ways to stay in control

Set a spending limit before you start and do not increase it because of a loss.
Set a time limit and take regular breaks away from the game.
Keep gambling separate from everyday spending and household finances.
Avoid gambling when you are angry, upset, tired, stressed or affected by alcohol or other substances.
Do not borrow money, sell belongings or use credit to continue gambling.
Do not chase losses by trying to win back money through further play.
Remember that bonuses, promotions and free play do not remove the risks of gambling.
Keep your account information private and do not allow another person to gamble through your account.

It can also help to keep a simple record of deposits, withdrawals, time spent playing and your reasons for gambling. Reviewing this information may provide a more accurate picture than relying on memory. If gambling is taking more time or money than planned, consider stopping and seeking independent support.

Tools and choices to help you stay in control

Account controls can help you manage your gambling, but they work best when you choose limits before you play and follow them consistently. Depending on the services available on your account, you may be able to use tools such as deposit limits, spending limits, session reminders, time-outs or account closure. Availability and operation can vary, so review the options shown in your account or contact the appropriate support channel through the website.

Limits

A deposit or spending limit can restrict the amount added to an account or used over a selected period. Choose an amount that fits your entertainment budget, not an amount based on what you hope to win. Increasing a limit may involve a delay or other account process. A limit is not a guarantee that you will avoid harm, so it should be used alongside sensible time limits and regular breaks.

Time-outs and breaks

A short break can be useful if you feel distracted, frustrated or tempted to continue longer than planned. During a time-out, do not switch to another gambling account or use another person’s account. Use the break to review your spending, speak with someone you trust or do an activity away from gambling.

Self-exclusion and account closure

If you want to stop gambling, you can consider closing your account or asking about self-exclusion options. Self-exclusion is a stronger step intended to prevent access for an agreed period or until a further review, where such an option is available. Tell us clearly that you want to stop gambling and follow the steps provided. You should also consider using blocking software, removing saved payment methods and asking your bank or financial provider whether additional gambling controls are available.

Do not create a new account to avoid a restriction or ask another person to place bets for you. If you believe an account restriction has not been applied correctly, stop playing and raise the issue through the available support process.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled for a long time without concern. It may develop gradually, and the signs can be emotional, financial, social or behavioural. You do not need to wait until a serious problem has developed before asking for help.

Possible warning signs

Spending more money or time gambling than you intended.
Repeatedly trying to win back losses or feeling unable to stop after a planned session.
Thinking about gambling during work, study, family time or other daily activities.
Increasing the amount or frequency of gambling to achieve the same excitement.
Feeling restless, irritable or anxious when trying to cut down or stop.
Hiding gambling activity, losses or account transactions from family and friends.
Borrowing money, missing payments or experiencing financial pressure because of gambling.
Neglecting work, study, relationships, health or other responsibilities.
Using gambling to escape stress, loneliness, sadness or other difficult feelings.
Continuing to gamble despite arguments, financial harm or other negative consequences.

If any of these signs feel familiar, stop gambling and consider taking immediate protective steps. Close or restrict your account, remove access to funds used for gambling, tell someone you trust and seek independent advice. A support service can help you develop a plan that suits your circumstances. You can ask for help even if you are unsure whether your gambling is a problem.

Supporting someone else

If you are concerned about a family member, friend or colleague, choose a calm time to talk. Focus on what you have noticed and how it affects you, rather than making accusations. Encourage the person to speak with an independent gambling support service and offer practical assistance, such as helping them review finances or use account restrictions. You cannot control another person’s gambling, so protect your own wellbeing and seek support for yourself when needed.

Age, privacy and getting help

You must meet the minimum legal age and any other eligibility requirements that apply before using an online gambling service in Australia. Free Spin Casino does not support gambling by minors. Parents and carers should use device settings, payment controls and other appropriate measures to help prevent children from accessing gambling services. Do not share your account details or allow anyone under the legal age to use your account.

If you believe a minor has accessed an account, or if another person has used your account without permission, stop using the account and report the matter through the available support process. Keep passwords secure, use a private device where possible and sign out after each session. These steps support account security, although no online system can remove every risk.

Independent support in Australia

Independent gambling support is available across Australia through national, state and territory services, including counselling, financial guidance and support for affected family members. These services can provide confidential information and practical strategies without requiring you to continue gambling or use a particular gambling provider. Search for an official Australian gambling support service in your state or territory, or speak with a qualified health professional.

If gambling is connected with immediate danger, serious distress, thoughts of self-harm or harm to another person, seek urgent assistance through the appropriate emergency or crisis service in your location. Your safety comes first. If you are experiencing financial hardship, consider speaking with an independent financial counsellor before taking out credit, borrowing money or making further gambling deposits.

Our approach

Free Spin Casino aims to provide information that helps players make informed decisions and recognise when a break or additional support may be appropriate. Responsible gambling is a shared responsibility: we encourage you to set boundaries, use available controls and ask for help early. Information on this page is general in nature and is not a substitute for professional, financial or legal advice. Rules, account features and support arrangements may change, so always review the current information available through the website and the requirements that apply where you live.